FAQ

WHAT CAN I SELL?

You can sell men's and women's clothing and accessories in new or used condition. Non-clothing items are prohibited as are illegal items, including but not limited to, replicas or fakes, products derived from threatened or extinct species, and anything making medical claims (for example N95 masks). Stolen goods, items that promote or display violence, discrimination, hatred, and crime are also prohibited.

SELLING FEE:

After your item sells, we will deduct a 15% commission on the final selling price of your item in addition to a 2.9% + $0.50 credit card processing fee.

SHIPPING:

When listing an item, you will be required to enter the weight of your package. We recommend that you weigh your item in the package you will use to ship the item when it sells. Package dimensions are optional. Many items can be shipped in a Polyethylene bag that adds little to no weight to your item. For items that require the extra protection, we recommend using a lightweight shipping box.

Currently, BUYSELL uses USPS Ground Advantage and discounted shipping rates are calculated based on location and weight.

*Sellers are encouraged to weigh their entire order (item + packaging) to ensure the correct selection of shipping weight and cost. Sellers will be charged for any overages imposed by the shipper for overweight packages. Additional shipping fees will be deducted from your balance and could lead to selling restrictions.

HOW DO I PACKAGE MY SHIPMENT?

You can use poly mailers or cardboard boxes to package your items. We recommend poly mailers for lightweight items that don’t need the protection of padding or structure of boxes. When using boxes we recommend using the smallest box that will comfortably fit your item. A great way to get these shipping supplies is recycling the packages from items you’ve received in the mail. You can of course also purchase shipping supplies via various vendors. Any charges for incorrect use of USPS packaging will be passed onto sellers and could lead to selling restrictions.

HOW DO I GET PAID?

After the buyer receives the item, we release the money to your BUYSELL account within 3 days of delivery. You can withdraw the money via direct deposit to your bank account. Once requested, direct deposits normally take 2-3 business days, not including weekends or holidays to settle. You can also shop in the app using your earnings. Please note, your earnings are based on the listing price and actual earnings will vary based on the final order price, seller discounts, and any other applicable taxes and discounts.

WHAT IS THE RETURN POLICY?

BUYSELL does not offer returns or refunds for issues like changing your mind, fit, or other flaws mentioned or pictured in the listing, or shipping delays. However, a buyer can dispute their purchase if their item is not as described in the listing or they do not receive their package. The buyer has up to 3 business days after their order is delivered to contact our customer service team about any issues. We ask all buyers to provide pictures and describe the problem so we can engage the seller and then make a decision. All sales are considered final after three business days of receipt.

If a return request is approved by the BUYSELL customer service team, in most cases, the buyer will be issued a return shipping label so they can send the item back to the seller. The buyer will have three business days to ship the item before the sale becomes final. Once the shipper has scanned the return shipment into their system, the buyer will receive a full refund to their original form of payment, usually within 3-5 business days.

We promise to always use our best efforts to resolve any issues for our customers. To help ensure satisfaction with your purchase, we encourage buyers to carefully review item details, images, and ask the seller questions.

We also urge sellers to take special care when entering Listing Details about their item. To lessen return requests, we recommend pointing out any flaws the item may have so that the buyer can make an informed purchase. By being transparent, sellers are likely to have satisfied customers and enjoy successful transactions!

DO I HAVE TO REGISTER TO BUY & SELL ON BUYSELL?

In order to list an item for sale on BUYSELL you will need to register for a free account. You will also need to register an account in order to checkout and make a purchase in the BUYSELL app.

HOW DO I CHANGE MY PASSWORD?

To change your password, 1) select the “Account Tab” located at the bottom of most screens. 2) click on “Profile” then, 3) click on “Password” to enter a new password.

TRADES:

BUYSELL does not encourage trades. Please be advised that your item will not be covered by our terms.

OFFLINE TRANSACTIONS:

Purchasing or selling an item listed on BUYSELL using any means other than BUYSELL is considered an offline transaction and is prohibited. If the transaction does not occur within the BUYSELL app, we are unable to offer both buyer and seller protection. Users who take transactions offline may have their future buying and selling privileges restricted on the app.

ZERO-TOLERANCE FRAUD POLICY:

We take fraud very seriously. To keep the BUYSELL community safe, we are committed to recognizing and putting a stop to any suspected fraudulent activity. The BUYSELL team will regularly monitor our marketplace for fraudulent items and deceitful buyers/sellers. As per our policy, any items that we feel violate our TOS will be deleted at the sole discretion of the BUYSELL team. Users posting counterfeit items, items they do not own, or engaging in any other disingenuous behavior, etc. will be limited from using or suspended from the BUYSELL Service. We currently do not authenticate items nor do we offer an authentication service. Please exercise good judgment when using the Service.

COVERAGE FOR BUYERS:

BUYSELL does not release payment until the item is delivered and the buyer confirms it is as specified or 3 days pass from the delivery date. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item.

COVERAGE FOR SELLERS:

BUYSELL will protect the seller from any fraud that occurs during the transaction period. Actions such as chargebacks will be covered by BUYSELL if the buyer does claim their money back even after receiving the item you sent.

To be eligible for coverage within BUYSELL, all sellers must ship to a confirmed address with tracking information. Untracked packages aren't covered by BUYSELL. For high-value items, add insurance and ask for a signature too.

BLOCKING USERS:

Users can be blocked from interacting with you. Once a user is blocked, they will not be able to Message, Like, Make an Offer, or Purchase any of your listings.

To block a user:

1. Go to the users store
2. At the top of the page, select the Action Menu (...).
3. Select Block User.

CANCELLATIONS:

All orders are considered final unless the seller does not ship the item within seven business days. After this period, the buyer will be able to request cancellation and receive a full refund. Shipped orders cannot be canceled.

To cancel, 1) click on the Account tab and, 2) select Buying to find your order 3) Click on the order you want to cancel then, 4) click on the Cancel Order button 5) submit you cancellation request. By canceling your order, you will receive a full refund to your original form of payment usually within 3-5 business days.

Orders placed by making an offer are final and cannot be canceled.

A seller can cancel an order before it is shipped.

To cancel, 1) click on the Account tab and, 2) select Selling and look for your sale under the In Progress tab. 3) Click on the Order you want to cancel, then 4) click on the Cancel Order button, 5) choose your reason for cancellation from the dropdown menu and, 6) Submit.

VERIFICATION:

Verification is a service that BUYSELL does not offer. We stand by the brands sold on our platform and recognize that only they have the authority to validate items made by their brand. As a platform with a Zero-Tolerance Fraud Policy, we promise to make our best effort to ensure the verification of the products sold on our platform. At BUYSELL, we have expert moderators who will be digitally evaluating listings and weed out fraudulent items. We will also be relying on our buyers and sellers to alert us about any items they suspect are inauthentic. If you find a questionable listing, just click the “Report” button on the listing page to notify our moderation team so we can investigate the situation.

In order to digitally verify listings we encourage sellers to provide a full range of detailed photographs when listing their items. If an item is considered high-risk we require the seller to have photos with authenticity indicators in the listing in order to be published on BUYSELL. All high-risk items require digital authentication before going live.

SELLER TAX INFO / W9:

BUYSELL will automatically calculate, collect, and submit state and local sales tax on the seller’s behalf, as applicable, on a regular basis. Sales tax collection is not deducted from your seller earnings, but included in the buyer’s order total.

As part of changes to U.S. law, beginning in January 2022, BUYSELL is required to provide sellers with a Form 1099-K. Once you make $600 or more in gross sales on our platform, you will receive communications from BUYSELL asking you to update your account with the following taxpayer information:

Your Full Name Your Address Your TIN(Taxpayer Identification Number) for businesses/EIN or SSN for individuals

It is important that the taxpayer information you provide in your account matches the information you provide to the IRS for your annual tax return. You won't be allowed to withdraw your payout unless you complete the taxpayer info.

MY SHIPMENT WAS LOST IN TRANSIT, WHAT SHOULD I DO?

As a seller, it's your responsibility to ensure that the shipment is delivered to the buyer. As long as tracking information shows delivery confirmation to the buyer's address, you are not required to take any action. You should advise the buyer to file a police report and/or stolen package claim with their local courier. If the shipment was lost by the courier service, then you should file a lost/stolen package claim with your courier so they can put out a search for it. If the courier is unable to locate or deliver the package, the buyer is entitled to a full refund for this sale.